Complaints and Claims

Complaints and Claims

One of our main objectives is to offer an excellent service to all our clients marked by the principle of excellence in the quality of our services.

If you are not satisfied, please let us know and we will try to resolve it as quickly as possible. Together we can further improve our service.

How to complaint

Let your query or claim to your insurance broker or intermediary, we are sure that you will be able to help him/her satisfactorily.

Otherwise, you can contact us to try to find a solution to your situation at the following address:

In the event that your intermediary and/or FUTURA has not given you an answer within the deadlines established by the respective supervisory authorities, or is not satisfied with your final answer, you may also contact the DIRECCION GENERAL DE SEGUROS at the following address:


The Office of the arbitrator of financial services, 1st Floor St Calcedonius Square, Floriana FRN 1530 Malta, phone (+ 356) 212 49245 if your policy insurer is R&Q (MALTA) LIMITED.

The complaints procedure is without prejudice to your right to take legal action.

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Any doubts? Contact us and we’ll solve them.